Technical support for AcceliCAD falls in to four categories...

01Installation support
Getting AcceliCAD installed and running on your system. This level of support is free for all registered users and is web-based.

02Subscription support
An optional 12 month priority support subscription is available. The technical support component provides you with unlimited high-priority web-based support direct from the US-based development support team. Support subscribers are provided with access details after purchase. Support subscriptions must be purchased at the same time as an upgrade or full license. Owners of multiple seat licenses wishing to subscribe to software support must purchase as many subscriptions as seats licensed. All licenses must be at the same (current) release level.

03Casual support
Casual support queries can be directed through the no-cost, web-based tech support forum. This forum is available to registered AcceliCAD users only. Support is user-based and is also monitored by developer tech support.

04Australian-based support
An additional option is Australian-based tech support available below.  This support is available to registered AcceliCAD users.
Australian-based support is provided for all matters on a fee per incident basis. Response time for this service can be faster for Australian, New Zealand and South East Asian users than waiting for US-based support. Support is web-based with an online ticket system. Support response and delivery is determined by the user-defined urgency of the incident.

Australian Support Request
To initiate a support request with the Australian Support Desk, please open the Helpdesk using the link below. Installation and sales support is free. Support on any other matter is in a fee per incident basis and purchase of an incident or incident package is required before your problem can be examined. Quote your order number when opening the support ticket.

Open the Helpdesk